How to fetch the Customer records who have joined waitlist?

This article explains how to view and export the list of customers who have joined the waitlist for your event. If you have not yet enabled the waitlist feature, click here for step-by-step instructions on how to set it up.

i) From the Box Office Calendar, select the relevant event and click Waitlist.

ii) The Waitlist Summary page will appear, displaying a list of all customers currently on the waitlist.

Notes:- 

• The report includes customer details along with the date and time they joined the waitlist.

• You can manually add a customer by clicking Add Customer.

• Notified Date & Time indicates when the customer was informed about ticket availability.

• A customer’s record is automatically removed after a successful ticket purchase or once the allotted purchase window expires.

• If all notified customers do not respond, the tickets are eventually released for general public sale.

• To remove a customer manually, click the Delete icon next to their record.

• The Notify Customer option is not displayed if Automatic Ticket Allocation is enabled.